Customer Testimonials
Easy online service scheduling. Jose is great service advisor…knowledgeable and efficient. Service completed on time and at a fair price. Wash and vacuum always appreciated.
Timely agreed upon service was provided ; and when an unexpected leak was discovered an adequate fix was performed. Adding seven words to pass the requirement.
No pressure sales paired with above and beyond customer attention and vehicle knowledge is what you can expect from Ken Knight and the team at Acura Escondido.
Another great experience at the Escondido Acura service center. Charlie Baladez couldn’t be more thorough and very professional. I would recommend him to family and friends. he is someone you can trust.
Charlie is amazing - provides the best service and makes everything easy to understand. He went out of his way to see that my car was taken care of.
Excellent customer service, friendly, listened to my needs, explained everything up front, got me in and out. I’m very satisfied with the service. Thank you
I bought my Acura at this dealership about four years ago and I continue to drive passed several other Acura dealerships in my area because of the professionalism and attention to detail I get from their service department.
The service center is the best. They always take good care of me and my car when I bring it in for service. Charlie is awesome!!
Very Professional very informative about how this car are safe equipped and tome fuel economy Ken knight is really good
Good deal, friendly and honest team. Easy to work with. Very helpful.
Acura of Escondido was great! I was completely satisfied with the service they provided for my wife’s Acura MDX. Charlie Baladez was friendly, professional, and accommodating. Thank you!
Exceptional customer service is not extinct! It Lives here; Acura of Escondido!
Ken knight was awesome. First time buying a car and he made my experience good. Ken was really nice and funny. I would highly recommend this place. Thank you.
Abby was excellent. Provided great sales support. She went over all the features in the car and also followed up with a call the next day. Highly recommend her.
Jose Gutierrez was wonderful!!! Since I had to wait over 3 months for a part to come in Jose kept In Touch with me regularly and notified me at once when the part finally arrived. His attention was very much appreciated and he is a pleasure to work with
Jose good service guy. Had some issues and Jose and team handles to my satisfaction. BS having to leave 25 words ! Waste of my time. U got what u wanted with 15 words. Suggest change……
This a customer oriented dealership with an outstanding customer service. This is the reason why I came here to buy my car and I am completely satisfied
They look out for my best interest They take good care of me and they are kind and responsive to my questions and concerns. Thank you
Service was excellent and I was out an hour earlier than had been anticipated. Safe, clean and friendly environment. Charlie HS always taken care of us.
Charlie Baladez is the reason I get my MDX serviced at Escondido store. He us great with customers and very good at knowing the vehicle.
We wanted a specific color and interior for our new 2022 MDX Advance model. Sales representative Fred Farsian helped us get just what we wanted.
This is our second visit to Acura of Escondido and both times the service was excellent. Jose and Charlie answered every question professionally! Excellent Dealership!!!
Glenn, Ken and Iyesha are wonderful! We were able to tell them what we want and they made it happen!! We are now lifelong Acura fans!
Great experience at Acura Escondido. Fred was extremely knowledgeable and the staff was courteous and professional. And the dealership was very clean and well maintained.
Great service done in a timely fashion Charlie Baladez is always great to work with! I have been coming the Acura Escondido since 2002 for all of my service.
Fast, professional, courteous service. I know I am in good hands having my car serviced there. I trust Charlie to provide me with the best service and I am comforted by the fact they have my interests at heart.
Always provides excellent service for our car. Charley Baladez is certainly the best service manager around. He always.has a smile and takes time for a friendly conversation.
Great dealership! I have been coming here 17 years for service, 5 stars in my book. Charlie Baladez is the best service tech you could ever hope for!👍
José Gutierrez was Courteous, Friendly and Professional at all times, ensured my vehicle was taken care of in a timely fashion, I didn't miss my medical appointment, Thank You José!
I love this Service Department. Very professional and prompt in their estimates of repair time and cost. Charlie Baladez is outstanding- dealership prices are high but the quality of the maintenance is top notch.
I’ve been taking my MDX SUV to the Acura of Escondido for 9 years and the service & professionalism is top notch. Especially Charlie B.👍
Charlie is the best. Never have to wait long and he’s easy to talk to. Service is performed well and always nice to leave with a clean car.
Great people providing great service! Scheduled online. They picked up and delivered without my even walking out the door. Washed my car inside and out and every interaction with Charlie is pleasant, sincere and enthusiastic.
Jose is excellent .He explained the services very well .Very knowledgeable and great customer service. Everyone that works at the dealership are very courteous and friendly
Professional, friendly, outstanding service department always! 15 year customer! Best service department I have ever dealt with. Service and repairs always done properly and ready when promised. Service advisors. Charlie and Jose are awesome!!!!!
I made an appointment for an oil change. They took the vehicle in immediately and had me out the door in an hour. Great service.
Service was excellent. I was kept well informed. I was a little surprised at the charges. But so be it... I used the "stimulus" check... I will go back, as I have been for over 3 years.
Somehow I must have incorrectly scheduled an appointment online because my appointment was never scheduled. However Charlie still serviced my vehicle without an appointment. And service the car in a reasonable amount of time.
I worked with Glenn Burger and he did a great job! Thank you for making the process smooth and efficient. It was an easy experience.
Came to test drive an ILX and left with one! Fred was wonderful and got us such a killer deal it was impossible to turn down. Also iyeshia the finance professional was also super pleasant to worm with. They both made this experience incredibly easy and exciting for my first solo car purchase !
Friendly, Professional, knowledgeable, and courteous throughout the entire process. Very detail oriented and easily helped guide me into making a decision that was fit my needs!
We bought our 2017 Acura MDX at the Acura of Escondido.We also have a Acura TSX.Charlie in service is extremely friendly and helpful when we bring in our cars for service.
The experience was outstanding . We were in and out in less than 2 hours with an amazing vehicle. I would highly recommend a purchase from this dealer.
Very efficient . I’m impressed with quick turnaround- it was my first experience with this vendor and this service center- I only hope it continues
Acura of Escondido once again gives me 100% satisfaction. Fred was very professional we came to an agreement very quickly. The price was right and the whole purchasing process was very efficient. Fred was very helpful throughout the process. I will return next year another purchase.
The service department is wonderful to work with. We have been coming to Charlie for many years. The service is always completed by the promised time with no problems.
100% satisfaction - Even through the holidays, my experience was superb. Jose G was my contact person and he took care of all my necessary needs. Provided me with a loaner vehicle and made sure I was informed of every move.
Acura was excellent! Charlie is great, explains everything and is so nice. My car is serviced and washed, runs like a charm. I always go to Escondido Acura.
Absolutely the best in North County. Charlie was friendly, professional and kept us informed on the status of our service/repairs. The entire service staff went the extra mile.
I have been taking my Acuras to the Escondido Acura for service for at least 16 years and have dealt with Charlie the entire time. I’m extremely happy with the service I receive. Charlie is extremely knowledgeable and very friendly and efficient. Tim has also helped me with my service and made sure that everything was done to perfection. These two gentlemen are truly an asset to Acura. I would like to thank them for a great experience each time I come in for my service needs.
As always Acura delivered excellent service. My service manager Charlie Baladez did a top job, and he gave me an update each day on the progress of the work on my car.
Very friendly and helpful service staff. Clearly said what was to be done and did what they said in a timely manner. They were Very professional!!
We are so happy to have chosen Acura of Escondido for our car purchase they’re very helpful with all our needs, actually above and beyond 😷
We have serviced our MDX and RLX at Acura of Escondido for at least 10 years. They are reliable. We have worked without service representative and he takes care of us.
I always get very good service at Acora of Escondido. They are efficient and keep me informed of what is going on with my car.
Charlie and the entire service team delivered their normal efficient and professional experience. My car was ready a bit earlier than they said, which is always nice.
Jose was great at service. Ans my Q and was accurate on the time it would take to complete the job. Which I greatly appreciated He had loaner available for me.
Although we were skeptical on bringing our car for service for the 2nd time, as our 1st visit was not so great. We are so very happy with the Customer Service we received from Charlie Baladez-Client Service Manager. Just wow! He was very busy that day, however, he was very considerate as he didn’t want us to wait too long. Service with a smile. We were so pleased with our visit and looking forward to our next visit. Thanks Charlie!
It was quick service. Service consultant is very knowledgeable and nice and professional . I was so happy with my visiting. I did not expect the service time was quick.
Salesman was very helpful as well as after the sale. Made buying a easy experience, answered all my questions in a professional way. Pleasant experience
We were greeted right away , Glen took his time to help us out the first time and the second time , we got the help we were looking for. Thank you once again.
Glen and Zhou were very helpful and responsive to our questions. They made the car buying process smooth and non-stressful. We would recommend them highly.
Very friendly, Charlie accommodated to service my car the same day. He gave me the direct number to get to speak to him without being transferred 👍
I have been coming here for years and Charlie Baladez and his team are terrific! I will continue having them service my vehicle in the future.
Charlie Baladez in service has kept me on the road for years. Knowledgeable and always goes the extra mile, sometimes literally. Because of Charlie I have never had a breakdown, and my job in commercial real estate really racked up the miles. He is caring and honest.
I can't say enough about the service we have received from Escondido Acura these past 9 years. In 2011 we purchased a new MDX and a TLX. In 2015 we purchased another new TLX. To me the difference in our car experience has been their outstanding Service Department.
Charlie is a true professional and the only reason I drive all the way to Escondido for service. He is courteous, knowledgeable and honest which are rare characteristics these days.
I was able to reschedule for the same day and service was excellent as usual. My service manager is Jose and he explained everything that was done and what I may need to take care of for my next servicing.
I’ve leased my last two Acuras from Acura of Escondido. Both transactions were handled professionally and thoroughly. Zhou and Iysha were great to work with. They answered all of my questions and took their time to make me feel comfortable. Great experience. Love my RDX.
Charlie has been very helpful the two experiences I have had. The first time I had a tire blow out and he ordered all 4 new tires and had them installed within a few days. I learned at this time, I did not have a spare tire, apparently new cars don't!!! Since it was quite pricey for a spare tire set, I waited several months to decide to move forward. At this time it was during our current COVID situation. Everything went smoothly and it was installed timely in 1/2 day. They cleaned my car with the service. Quick and no ...
I love Acura of Escondido! Jose Gutierrez helped me. He’s wonderful! I told him my issue, he wrote it up, gave me a price quote, when he would call with a ‘diagnosis’, then called me an Uber! He called when he said, quoted me the fix-it price & a time frame. During every interaction, he was informative, helpful & kind! I love Acura of Escondido!
Jose always provides efficient and professional assistance. He is a trusted service advisor. The work was accomplished correctly and on time. We are very satisfied with this dealership.
Very courteous and professional from salesman to finance to general mgr. Will recommend highly to others. It was easy with no haggling with the Costco Auto Program. Our Acura of Escondido salesman, Zhou, was pleasant, knowledgable and expedient.
Excellent customer service and attention to detail. Able to view inventory on line as well as a fair amount of stock on the lot. Very happy with my purchase and continued relationship with the dealership.
Zoul was great. He didn't have to do much though as I was already decided on the used vehicle I wanted. Yes I would recommend Zoul. He made sure we were comfortable and they were professional.
Accura of Escondido has always done their best to insure we had excellent customer service! This is our 5th Accura car and we are very happy that we chose this dealership once again!
Easy online reservation. Very efficient service rep and kept me posted throughout the process. Waiting for follow up on paint touch up on left rear panel.
Charlie Baladez was very friendly and helpful. He provided excellent service and I was in and out within 30 minutes. Always happy with service at Escondido.
Great service as always. Jose is awesome at his job and very knowledgeable. Always great experience. Love the complimentary car wash and vacuum. Overall awesome job!!
Charlie was very helpful. He made sure to update me about my car’s progress. I will recommend this dealership to all family and friends.
They were very professional and very knowledgeable when I had questions and when he explained what work was done. I enjoyed getting my vehicle service at Escondido Acura.
They did an excellent job helping me get the car specifically I wanted to buy. Highly recommend for any new buyer just ask doesn’t hurt
Charlie is the best service rep that I have ever dealt with and is a big part of why I always bring my MDX to this dealer for service! My car is ready on time and is sparkling clean when I come to pick it up 🙂
Very much appreciated that my car was picked up and returned. Excellent at communicating with me through the whole process. The work was completed quickly
Awesome dealership. Have been using this location for over 3 years. Acura's Service Department and Charlie B. Are second to none. I will always take my vehicle there
Great sales support. Zhou and glen were friendly and knowledgeable. Got the color RDX we wanted and it was not the plan of the trip out there.
Charlie always is professional and helpful. I’m so glad to have someone like him taking care of my Bella...car! He always comes through with coupons and gets me and my car back on the road.
Excellent service! I went to another Acura dealer for 19 years and switched to this one last year and WOW I wish I would have know about them sooner! Clean AND they listen.
Abby was the best sales rep I have ever had - and I bought many cars! She was truthful and found a way to middle ground!
2018 Acura TLX (certified) I've bought more than a dozen cars over my lifetime and I can honestly say that this was The Best car buying experience yet. This is our 3rd Acura but our 1st from Acura of Escondido. Zhou (Sales) was a pleasure to work with. He is not only extremely competent but he did not try to push for the sale like most all do. He was very honest, patient and super funny. He even continues to followup with me to make sure I'm completely satisfied after almost a month since I purchased the vehicle. Not ...
I have an Acura 2013, which manufacture uses conventional oil, not full synthetic oil. We switched to synthetic oil long ago and keeps using synthetic oil ever since with this dealer. Every time I told this dealer to keep whatever it uses, no change. Today, I just found out they changed it to conventional oil without noticing me. And they recommended synthetic oil to me this time. Ridiculous!
Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. Every employee I worked with were professional and very courtesy. Would highly recommend. Love my mdx.
After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service person to verify that they still had the car and she said they did. I also asked if it was equipped the way the photos showed it to be? And again she said yes. The photos on their web site showed a NEW 2015 MDX with 10 miles on the odometer. The description on their web site gave the color of the car and listed options of Only a Tech Package as well as the stock ...
I had a great experience at Acura of Escondido 3 years ago on my TSX lease. With my lease ending soon, I decided to contact them again to lease a RDX. I contacted John Greiner via email and he offered an amazing deal on an RDX AWD. He wanted me to close the deal on Friday but due to other personal appointments, I was not able to get to the dealer until Saturday morning. I spoke to John via phone and email documenting verbally and on email that the deal will still hold on Saturday morning. I drove 30 miles up to ...
ACURA OF ESCONDIDO IS A HORRIBLE DEALERSHIP. We bought a 2014 Acura TSX from a salesman named Ken. He was nice to us before the sale, then took a 180 degree turn after he got our money. It was near closing time when we took delivery. We asked for help with the tech features, and Ken told us to look it up in the manual. He apparently needed to go home and didn’t have time to help us. We ended up going to another Acura dealer for help. How embarrassing having to take a new car to another, and have them ...
***Stay away and stay away from "Senior Sales Rep" John G...Horrible customer service*** My girlfriend and I are looking for a new vehicle to replace her older one. We test drove several other makes and models and really wanted to find a Acura dealership that had an RDX (the vehicle she likes the most and will probably buy). As soon as we hit the car lot, a sales rep by the name of John G. greeted us with a hand shake and smile. I explained to him that we were very very interested in the RDX and ...
I recently picked up my vehicle after having the custom rims, purchased from the dealer, installed on my 2010 TL. I was shocked that my car was completely dirty inside and out. I have been an Acura owner since 2003 and have never driven away from an Acura dealer without a clean car. I had friends that were waiting to see how the car turned out after being customized and were also shocked that the dealer didn't clean the car. I had many comments from friends and family, who are also fellow Acura owners, stating that they would not go to ...
For many years I took my '99 Acura TL here for every conceivable maintenance service 45k, 60k, 75k, etc. - spending $5000+ on various maintenance & repairs. They told me I was a "valued customer." Despite early signs of transmission problems, they failed to inform me of Acura's extension of warranties on TL transmissions that was a result of a class action law suit. Not once did their service reps mention a word to me about the extended warranty. Instead they said the trans repairs would cost me $3000+ I had to find out about the extended transmission warranty on ...
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