Professional and helpful.
Best car buying experience! Staff is great, very helpful and forthcoming about all aspects of the vehicle and buying process. Will definitely be coming back for future cars.
We dropped our car off to be serviced on a day earlier and they were able to work on it that same day. We felt very welcomed and provided us with excellent service.
I would highly recommend Acura of Escondido. Went on a busy day was greeted by Peggy the manager. Peggy was friendly explained they were busy and would get someone to help us asap. Alex Escalante came over to assist, let him know what type of car and color we were looking for. We went on a test drive and just feel in love with the car. Alex and Peggy offered us a fantastic deal on the car. We are now proud owners of a 2018 Acura ILX w/ tech pkg. Looking for a car go see Alex Escalante you won't be disappointed.
We bought a car with the help of Glenn Burger. He was absolutely fabulous. Knowledgeable, caring, and we never felt rushed. Our experience was great. Go see him. Our new car is beautiful. We are so proud and excited to show it off. We feel safe riding in the car. People stop us and comment on the beauty of this car. Go see Glenn at Acura Of Escondido.
First of all we just stopped in to just look at the ILX’s and not purchase anything. After looking on the lot and not being able to open a vehicle we walked inside. We were greeted by Peggy, the manager of the Escondido Acura. She apologized for their store being so busy on a Saturday and their salesman and women were all busy with other customers but she would find someone to help us until another sales person was available. Alex was available after the initial greet with Peggy and Alex gave us a run down of the different Trim models of the ILX. We test drove the ILX with Tech package and immediately fell in love with everything about this vehicle had to offer so we sat down with Alex to discuss or options to purchase and our trade. They (Alex and Peggy) worked out a deal that was hard to refuse and acccepted their offer. They even threw in a rear spoiler after my wife said she wouldn’t own a ILX without having a rear spoiler. We returned a few days later to have them install the rear spoiler and they provided a courtesy car to take home free of charge while they were working on our car. Charlie and Jose took care of us when we brought our ILX in to have the spoiler installed. Charlie is an exceptional Service Manager that took care of all our needs and directed us to the service cashier for our loaner vehicle. Sierrah was the cashier that got us through our paperwork for our loaner. She has excellent customer service skills and a answered all our questions about the TLX loaner vehicle and some knowledge about our ILX purchase too. Overall, my wife and I had the best Customer Service Experience with this Acura Dealer and we will certainly let our friends and family know where to shop for their next vehicle. The teamwork of all these individuals I have mentioned made our car buying experience the most enjoyable and made us feel apart of their Acura Family. Thank you Peggy, Alex, Charlie, Jose and Sierrah for all you do to make your customers happy!Sam and Natalie
I walked in to the acura dealership. Alex was my sale person that day. Mr. Ray Burns is a general manager. How lucky I was. They were very nice and professional. They Answered my questions. I felt very comfortable and zero hassle, no garbage. We agreed with the price and i'm out. Alex went out of his way to teach me the new system in the car and how it works since my 14 years old car didn't have all of that. He also helped to drive the car home. Anyway, I'm happy and enjoying my new MDX.
What an Excellent Experience! Fixed my problem and In and Out service! They went above and beyond!
Had an incredible experience with this dealer. I actually drove out of my area because the salesman (Glenn Burger) and GM (Ray Burns) made the experience easy, forthright and offered an unbelievable deal. I've been to many car dealers and this is by far the best I've been to and the easiest deal I've been able to make. Everyone was friendly and there was no haggling or games played. I highly recommend this place for anyone interested in a honest car dealership.
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