Customer Testimonials

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DealerRater Apr 15, 2021

Great experience at Acura Escondido. Fred was extremely knowledgeable and the staff was courteous and professional. And the dealership was very clean and well maintained.

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DealerRater Apr 11, 2021

Great service done in a timely fashion Charlie Baladez is always great to work with! I have been coming the Acura Escondido since 2002 for all of my service.

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DealerRater Mar 25, 2021

Fast, professional, courteous service. I know I am in good hands having my car serviced there. I trust Charlie to provide me with the best service and I am comforted by the fact they have my interests at heart.

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DealerRater Mar 24, 2021

Always provides excellent service for our car. Charley Baladez is certainly the best service manager around. He always.has a smile and takes time for a friendly conversation.

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DealerRater Mar 21, 2021

Great dealership! I have been coming here 17 years for service, 5 stars in my book. Charlie Baladez is the best service tech you could ever hope for!👍

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DealerRater Mar 3, 2021

José Gutierrez was Courteous, Friendly and Professional at all times, ensured my vehicle was taken care of in a timely fashion, I didn't miss my medical appointment, Thank You José!

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DealerRater Feb 22, 2021

I love this Service Department. Very professional and prompt in their estimates of repair time and cost. Charlie Baladez is outstanding- dealership prices are high but the quality of the maintenance is top notch.

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DealerRater Feb 21, 2021

I’ve been taking my MDX SUV to the Acura of Escondido for 9 years and the service & professionalism is top notch. Especially Charlie B.👍

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DealerRater Feb 20, 2021

Charlie is the best. Never have to wait long and he’s easy to talk to. Service is performed well and always nice to leave with a clean car.

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DealerRater Feb 19, 2021

Great people providing great service! Scheduled online. They picked up and delivered without my even walking out the door. Washed my car inside and out and every interaction with Charlie is pleasant, sincere and enthusiastic.

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DealerRater Feb 18, 2021

Jose is excellent .He explained the services very well .Very knowledgeable and great customer service. Everyone that works at the dealership are very courteous and friendly

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DealerRater Feb 12, 2021

Professional, friendly, outstanding service department always! 15 year customer! Best service department I have ever dealt with. Service and repairs always done properly and ready when promised. Service advisors. Charlie and Jose are awesome!!!!!

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DealerRater Feb 7, 2021

I made an appointment for an oil change. They took the vehicle in immediately and had me out the door in an hour. Great service.

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DealerRater Jan 17, 2021

Service was excellent. I was kept well informed. I was a little surprised at the charges. But so be it... I used the "stimulus" check... I will go back, as I have been for over 3 years.

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DealerRater Jan 8, 2021

Somehow I must have incorrectly scheduled an appointment online because my appointment was never scheduled. However Charlie still serviced my vehicle without an appointment. And service the car in a reasonable amount of time.

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DealerRater Jan 4, 2021

I worked with Glenn Burger and he did a great job! Thank you for making the process smooth and efficient. It was an easy experience.

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DealerRater Jan 2, 2021

Came to test drive an ILX and left with one! Fred was wonderful and got us such a killer deal it was impossible to turn down. Also iyeshia the finance professional was also super pleasant to worm with. They both made this experience incredibly easy and exciting for my first solo car purchase !

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DealerRater Jan 1, 2021

Friendly, Professional, knowledgeable, and courteous throughout the entire process. Very detail oriented and easily helped guide me into making a decision that was fit my needs!

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DealerRater Dec 30, 2020

We bought our 2017 Acura MDX at the Acura of Escondido.We also have a Acura TSX.Charlie in service is extremely friendly and helpful when we bring in our cars for service.

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DealerRater Dec 26, 2020

The experience was outstanding . We were in and out in less than 2 hours with an amazing vehicle. I would highly recommend a purchase from this dealer.

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DealerRater Dec 23, 2020

Very efficient . I’m impressed with quick turnaround- it was my first experience with this vendor and this service center- I only hope it continues

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DealerRater Dec 17, 2020

Acura of Escondido once again gives me 100% satisfaction. Fred was very professional we came to an agreement very quickly. The price was right and the whole purchasing process was very efficient. Fred was very helpful throughout the process. I will return next year another purchase.

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DealerRater Dec 10, 2020

The service department is wonderful to work with. We have been coming to Charlie for many years. The service is always completed by the promised time with no problems.

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DealerRater Dec 6, 2020

100% satisfaction - Even through the holidays, my experience was superb. Jose G was my contact person and he took care of all my necessary needs. Provided me with a loaner vehicle and made sure I was informed of every move.

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DealerRater Dec 3, 2020

Acura was excellent! Charlie is great, explains everything and is so nice. My car is serviced and washed, runs like a charm. I always go to Escondido Acura.

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DealerRater Nov 26, 2020

Absolutely the best in North County. Charlie was friendly, professional and kept us informed on the status of our service/repairs. The entire service staff went the extra mile.

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DealerRater Nov 13, 2020

I have been taking my Acuras to the Escondido Acura for service for at least 16 years and have dealt with Charlie the entire time. I’m extremely happy with the service I receive. Charlie is extremely knowledgeable and very friendly and efficient. Tim has also helped me with my service and made sure that everything was done to perfection. These two gentlemen are truly an asset to Acura. I would like to thank them for a great experience each time I come in for my service needs.

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DealerRater Nov 3, 2020

As always Acura delivered excellent service. My service manager Charlie Baladez did a top job, and he gave me an update each day on the progress of the work on my car.

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DealerRater Nov 1, 2020

Very friendly and helpful service staff. Clearly said what was to be done and did what they said in a timely manner. They were Very professional!!

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DealerRater Nov 1, 2020

We are so happy to have chosen Acura of Escondido for our car purchase they’re very helpful with all our needs, actually above and beyond 😷

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DealerRater Oct 24, 2020

We have serviced our MDX and RLX at Acura of Escondido for at least 10 years. They are reliable. We have worked without service representative and he takes care of us.

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DealerRater Oct 7, 2020

I always get very good service at Acora of Escondido. They are efficient and keep me informed of what is going on with my car.

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DealerRater Oct 1, 2020

Charlie and the entire service team delivered their normal efficient and professional experience. My car was ready a bit earlier than they said, which is always nice.

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DealerRater Oct 1, 2020

Jose was great at service. Ans my Q and was accurate on the time it would take to complete the job. Which I greatly appreciated He had loaner available for me.

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DealerRater Sep 30, 2020

Although we were skeptical on bringing our car for service for the 2nd time, as our 1st visit was not so great. We are so very happy with the Customer Service we received from Charlie Baladez-Client Service Manager. Just wow! He was very busy that day, however, he was very considerate as he didn’t want us to wait too long. Service with a smile. We were so pleased with our visit and looking forward to our next visit. Thanks Charlie!

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DealerRater Sep 27, 2020

It was quick service. Service consultant is very knowledgeable and nice and professional . I was so happy with my visiting. I did not expect the service time was quick.

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DealerRater Sep 18, 2020

Salesman was very helpful as well as after the sale. Made buying a easy experience, answered all my questions in a professional way. Pleasant experience

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DealerRater Sep 12, 2020

We were greeted right away , Glen took his time to help us out the first time and the second time , we got the help we were looking for. Thank you once again.

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DealerRater Sep 3, 2020

Glen and Zhou were very helpful and responsive to our questions. They made the car buying process smooth and non-stressful. We would recommend them highly.

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DealerRater Sep 2, 2020

Very friendly, Charlie accommodated to service my car the same day. He gave me the direct number to get to speak to him without being transferred 👍

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DealerRater Aug 27, 2020

I have been coming here for years and Charlie Baladez and his team are terrific! I will continue having them service my vehicle in the future.

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DealerRater Aug 25, 2020

Charlie Baladez in service has kept me on the road for years. Knowledgeable and always goes the extra mile, sometimes literally. Because of Charlie I have never had a breakdown, and my job in commercial real estate really racked up the miles. He is caring and honest.

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DealerRater Aug 25, 2020

I can't say enough about the service we have received from Escondido Acura these past 9 years. In 2011 we purchased a new MDX and a TLX. In 2015 we purchased another new TLX. To me the difference in our car experience has been their outstanding Service Department.

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DealerRater Aug 7, 2020

Charlie is a true professional and the only reason I drive all the way to Escondido for service. He is courteous, knowledgeable and honest which are rare characteristics these days.

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DealerRater Aug 1, 2020

I was able to reschedule for the same day and service was excellent as usual. My service manager is Jose and he explained everything that was done and what I may need to take care of for my next servicing.

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DealerRater Jul 30, 2020

I’ve leased my last two Acuras from Acura of Escondido. Both transactions were handled professionally and thoroughly. Zhou and Iysha were great to work with. They answered all of my questions and took their time to make me feel comfortable. Great experience. Love my RDX.

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DealerRater Jul 15, 2020

Charlie has been very helpful the two experiences I have had. The first time I had a tire blow out and he ordered all 4 new tires and had them installed within a few days. I learned at this time, I did not have a spare tire, apparently new cars don't!!! Since it was quite pricey for a spare tire set, I waited several months to decide to move forward. At this time it was during our current COVID situation. Everything went smoothly and it was installed timely in 1/2 day. They cleaned my car with the service. Quick and no ...

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DealerRater Jul 8, 2020

I love Acura of Escondido! Jose Gutierrez helped me. He’s wonderful! I told him my issue, he wrote it up, gave me a price quote, when he would call with a ‘diagnosis’, then called me an Uber! He called when he said, quoted me the fix-it price & a time frame. During every interaction, he was informative, helpful & kind! I love Acura of Escondido!

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DealerRater Jul 3, 2020

Jose always provides efficient and professional assistance. He is a trusted service advisor. The work was accomplished correctly and on time. We are very satisfied with this dealership.

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DealerRater Jul 3, 2020

Very courteous and professional from salesman to finance to general mgr. Will recommend highly to others. It was easy with no haggling with the Costco Auto Program. Our Acura of Escondido salesman, Zhou, was pleasant, knowledgable and expedient.

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DealerRater Jun 28, 2020

Excellent customer service and attention to detail. Able to view inventory on line as well as a fair amount of stock on the lot. Very happy with my purchase and continued relationship with the dealership.

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DealerRater Jun 26, 2020

Zoul was great. He didn't have to do much though as I was already decided on the used vehicle I wanted. Yes I would recommend Zoul. He made sure we were comfortable and they were professional.

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DealerRater Jun 25, 2020

Accura of Escondido has always done their best to insure we had excellent customer service! This is our 5th Accura car and we are very happy that we chose this dealership once again!

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DealerRater Jun 24, 2020

Easy online reservation. Very efficient service rep and kept me posted throughout the process. Waiting for follow up on paint touch up on left rear panel.

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DealerRater Jun 17, 2020

Charlie Baladez was very friendly and helpful. He provided excellent service and I was in and out within 30 minutes. Always happy with service at Escondido.

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DealerRater Jun 13, 2020

Great service as always. Jose is awesome at his job and very knowledgeable. Always great experience. Love the complimentary car wash and vacuum. Overall awesome job!!

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DealerRater Jun 12, 2020

Charlie was very helpful. He made sure to update me about my car’s progress. I will recommend this dealership to all family and friends.

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DealerRater Jun 7, 2020

They were very professional and very knowledgeable when I had questions and when he explained what work was done. I enjoyed getting my vehicle service at Escondido Acura.

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DealerRater May 21, 2020

They did an excellent job helping me get the car specifically I wanted to buy. Highly recommend for any new buyer just ask doesn’t hurt

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DealerRater May 21, 2020

Charlie is the best service rep that I have ever dealt with and is a big part of why I always bring my MDX to this dealer for service! My car is ready on time and is sparkling clean when I come to pick it up 🙂

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DealerRater May 8, 2020

Very much appreciated that my car was picked up and returned. Excellent at communicating with me through the whole process. The work was completed quickly

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DealerRater Apr 29, 2020

Awesome dealership. Have been using this location for over 3 years. Acura's Service Department and Charlie B. Are second to none. I will always take my vehicle there

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DealerRater Apr 27, 2020

Great sales support. Zhou and glen were friendly and knowledgeable. Got the color RDX we wanted and it was not the plan of the trip out there.

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DealerRater Apr 23, 2020

Charlie always is professional and helpful. I’m so glad to have someone like him taking care of my Bella...car! He always comes through with coupons and gets me and my car back on the road.

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DealerRater Apr 23, 2020

Excellent service! I went to another Acura dealer for 19 years and switched to this one last year and WOW I wish I would have know about them sooner! Clean AND they listen.

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DealerRater Apr 17, 2020

Abby was the best sales rep I have ever had - and I bought many cars! She was truthful and found a way to middle ground!

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DealerRater Nov 24, 2019

2018 Acura TLX (certified) I've bought more than a dozen cars over my lifetime and I can honestly say that this was The Best car buying experience yet. This is our 3rd Acura but our 1st from Acura of Escondido. Zhou (Sales) was a pleasure to work with. He is not only extremely competent but he did not try to push for the sale like most all do. He was very honest, patient and super funny. He even continues to followup with me to make sure I'm completely satisfied after almost a month since I purchased the vehicle. Not ...

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DealerRater Nov 6, 2018

I have an Acura 2013, which manufacture uses conventional oil, not full synthetic oil. We switched to synthetic oil long ago and keeps using synthetic oil ever since with this dealer. Every time I told this dealer to keep whatever it uses, no change. Today, I just found out they changed it to conventional oil without noticing me. And they recommended synthetic oil to me this time. Ridiculous!

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DealerRater Aug 31, 2017

Bought my car from Peggy Smith. I have bought many cars from Peggy and acura. I have always had the best experience. Always get the best price. Every employee I worked with were professional and very courtesy. Would highly recommend. Love my mdx.

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DealerRater Jun 4, 2015

After viewing Acura of Escondido's web site and searching their inventory, I saw a NEW 2015 MDX advertised. I called and spoke to a customer service person to verify that they still had the car and she said they did. I also asked if it was equipped the way the photos showed it to be? And again she said yes. The photos on their web site showed a NEW 2015 MDX with 10 miles on the odometer. The description on their web site gave the color of the car and listed options of Only a Tech Package as well as the stock ...

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DealerRater Jan 4, 2015

I had a great experience at Acura of Escondido 3 years ago on my TSX lease. With my lease ending soon, I decided to contact them again to lease a RDX. I contacted John Greiner via email and he offered an amazing deal on an RDX AWD. He wanted me to close the deal on Friday but due to other personal appointments, I was not able to get to the dealer until Saturday morning. I spoke to John via phone and email documenting verbally and on email that the deal will still hold on Saturday morning. I drove 30 miles up to ...

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DealerRater Jun 21, 2014

ACURA OF ESCONDIDO IS A HORRIBLE DEALERSHIP. We bought a 2014 Acura TSX from a salesman named Ken. He was nice to us before the sale, then took a 180 degree turn after he got our money. It was near closing time when we took delivery. We asked for help with the tech features, and Ken told us to look it up in the manual. He apparently needed to go home and didn’t have time to help us. We ended up going to another Acura dealer for help. How embarrassing having to take a new car to another, and have them ...

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DealerRater May 29, 2012

***Stay away and stay away from "Senior Sales Rep" John G...Horrible customer service*** My girlfriend and I are looking for a new vehicle to replace her older one. We test drove several other makes and models and really wanted to find a Acura dealership that had an RDX (the vehicle she likes the most and will probably buy). As soon as we hit the car lot, a sales rep by the name of John G. greeted us with a hand shake and smile. I explained to him that we were very very interested in the RDX and ...

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DealerRater Mar 24, 2010

I recently picked up my vehicle after having the custom rims, purchased from the dealer, installed on my 2010 TL. I was shocked that my car was completely dirty inside and out. I have been an Acura owner since 2003 and have never driven away from an Acura dealer without a clean car. I had friends that were waiting to see how the car turned out after being customized and were also shocked that the dealer didn't clean the car. I had many comments from friends and family, who are also fellow Acura owners, stating that they would not go to ...

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DealerRater Feb 27, 2010

For many years I took my '99 Acura TL here for every conceivable maintenance service 45k, 60k, 75k, etc. - spending $5000+ on various maintenance & repairs. They told me I was a "valued customer." Despite early signs of transmission problems, they failed to inform me of Acura's extension of warranties on TL transmissions that was a result of a class action law suit. Not once did their service reps mention a word to me about the extended warranty. Instead they said the trans repairs would cost me $3000+ I had to find out about the extended transmission warranty on ...

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